Privacy Policy

1. Introduction

At Illustro, operated by MOUNTAIN PEAK OOD ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information that identifies or is associated with you ("personal data") when you use our AI Illustration Generator service (the "Service").

MOUNTAIN PEAK OOD is a company registered in Bulgaria with company number 207115644 and VAT number BG207115644, with registered address at ul. Stefan Karadzha 10, Floor 3, 1000 Sofia, Bulgaria.

By using our Service, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and other information you choose to provide.
• Content Data: We collect the text prompts you enter and the illustrations generated by our AI.
• Payment Information: When you purchase credits, we collect payment information and billing details. We do not store full credit card information on our servers.
• Communications: We collect information when you contact our customer support or respond to surveys.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Service, including the features you use, the time spent, and the pages you visit.
• Device Information: We collect information about your device, including IP address, browser type, operating system, and device settings.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and collect information about your browsing activities.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing the Service: To create and deliver your requested AI-generated illustrations.
• Account Management: To create and manage your account, process payments, and track credit usage.
• Service Improvement: To analyze how users interact with our Service, identify issues, and improve features.
• Communication: To respond to your inquiries, provide customer support, and send service-related notifications.
• Security: To detect and prevent fraudulent transactions, unauthorized access, and other potential security issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We process your personal data for these purposes based on your consent, contractual necessity, our legitimate interests, or legal obligations, as applicable.

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate our Service, process payments, and analyze data. These providers are bound by contractual obligations to keep personal data confidential.
• – Providers of image-generation infrastructure. Prompts you enter and reference images you upload may be transmitted to their servers for processing.
• Business Partners: We may share information with business partners who offer services jointly with us.
• Legal Authorities: We may disclose information if required by law, court order, or governmental regulation.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal data to third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information
• Secure networks and servers
• Regular security assessments
• Access controls for our employees and contractors

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

We may retain certain information for legitimate business purposes, such as preventing fraud, resolving disputes, troubleshooting issues, or enforcing our agreements.

7. Your Rights and Choices

Under EU data protection laws, including the General Data Protection Regulation (GDPR), you have the following rights:

• Access: You can request information about the personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete data about you.
• Deletion: You can request that we delete your personal data in certain circumstances.
• Restriction: You can request that we limit how we use your data.
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your data in certain circumstances.

To exercise any of these rights, please contact us at info@illustro.app. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. These countries may have data protection laws that are different from those in your country. By using our Service, you consent to the transfer of your information to these countries. Your prompts and reference images may be processed by our sub-processors for image generation (e.g., in the United States), and such processing is subject to contractual safeguards consistent with Article 46 GDPR.

When we transfer your data internationally, we take appropriate safeguards to ensure that your personal data remains protected in accordance with this privacy policy and applicable law.

9. Children's Privacy

Our Service is not intended for children under the age of 16 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data without appropriate parental consent, please contact us, and we will take steps to remove such information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at info@illustro.app.

MOUNTAIN PEAK OOD
ul. Stefan Karadzha 10
Floor 3
1000 Sofia
Bulgaria
VAT Number: BG207115644
Company number: 207115644